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Journal of Human Development and Education for Specialized Research

About the Journal :

The Journal of Human Development and Education for Specialized Research is an academic journal issued by the Malaysian Institute of Science and Development. The aim of this journal is to disseminate serious studies based on theoretical and field research, and to promote multidisciplinary studies in human development, management and education for specialized research and become a leading journal in human development and education in the world. The Journal also aims at publishing theoretical and applied researches in the fields of human development and education for specialized research such as human resources management, business administration, communication sciences, development studies, economic sciences, education sciences, history, industrial relations, media sciences, psychology, Public administration, religious studies and others.



TOWARDS AN INTEGRATED UNDERSTANDING OF CUSTOMER ENGAGEMENT WITH THE BRAND: A POSTMODERN MARKETING PERSPECTIVE APPLIED RESEARCH ON BRANDS OF MOBILE PHONES IN IRAQ


Abstract
The study attempts to reveal the effects and determinants of customer engagement with brands associated with mobile phones. The current study explores the level of influence of customer engagement, engagement, and self-expression through the brand on the dimensions of customer engagement (cognitive processing, emotion, activation) and brand loyalty. A sample of the customers of the most famous brands in the Iraqi market was selected, numbering (330) customers. The form was distributed through social media. The results show that affection and activation positively affect brand loyalty. Surprisingly, cognitive processing negatively impacts brand loyalty, while engagement (as opposed to customer engagement and brand self-expression) has a direct positive impact on brand loyalty.
Keywords: customer brand engagement, customer engagement, self-expression brand, customer loyalty