Abstract
The study attempts to reveal the effects and determinants of customer engagement with brands associated with mobile phones. The current study explores the level of influence of customer engagement, engagement, and self-expression through the brand on the dimensions of customer engagement (cognitive processing, emotion, activation) and brand loyalty. A sample of the customers of the most famous brands in the Iraqi market was selected, numbering (330) customers. The form was distributed through social media. The results show that affection and activation positively affect brand loyalty. Surprisingly, cognitive processing negatively impacts brand loyalty, while engagement (as opposed to customer engagement and brand self-expression) has a direct positive impact on brand loyalty.
Keywords: customer brand engagement, customer engagement, self-expression brand, customer loyalty