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- the financial and administrative system of the sanusi zawiyas and its impact on the success and rapid spread of the sanusi movement
- the contribution of women in charitable work through the principles of al-mu'ayyad al-shirazi (914 ah): a study of issues and models"
- regulating profit: comparative analysis between moroccan banking law and the role of the sharia supervisory committee for participatory finance
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- islamic banking: concept, factors becoming and background development in russia
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- the role of the educational counselor in raising the level of family awareness to protect children from the risks resulting from the indiscriminate and unsafe use of the internet in north hebron
- the degree of educational leaders employing digital media in school leadership a survey of school principals in the ramtha district
- the degree of educational leaders employing digital media in school leadership a survey of school principals in the ramtha district
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- insights of divine wisdom in philanthropic investments
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- the reality of philanthropy in the gcc states: a scoping study
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- considering the outcome and its relation with the charitable work in prophetic sunnah
- the effectiveness of reading counselling in improving the level of psychological adjustment among secondary school students.
- the impact using virtual training on job competencies in ministry of education in sultanate of oman
- an overview of regulation policies for refugees in malaysia and the selected european countries: current situation and future consideration
- وضعية إنجاز مشروع
- teachers’ perception about the teaching of english at the institutes of vocational training in algeria
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- the role of investment planning in higher education in achieving economic growth in iraq from 2003-2020
- shoulder and lower back pain caused by the weight of the school bag among primary school children in algeria
- a comparative analysis of the assimilatory consonantal processes at word edges in tripolitanian libyan arabic and english as a foreign language
- internet addiction among a' sharqiyah university students during the distance learning in the light of some variables
- the development of the curricula and tools of teaching arabic to non-native speakers
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- the effectiveness of synchronous training in providing teachers aweb design skillsbased on information technology teacherspoint of view in al batinah north governorate in oman
- the iraqi experience in blended accounting education and its role in achieving sustainable development
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- treatment of early-stage bed-sores by using olive oil & natural honey
- teachers' opinions and attitudes toward the policy of integrating students’ with learning disabilities in regular schools: a meta-analysis study
- advantages disadvantages and alternatives of presentation practice production (p-p-p) model of teaching grammar
- the effectiveness of a new treatment program based on the ablls-r in the development of the oral linguistic skills for children who suffers from autism spectrum disorder
- test the explaining hypotheses of behavior of commercial banks in the iraqi economy (2006-2020)
- he risk of bank loan during the corona pandemic in algeria
- creativity in providing banking services and its role in achieving customer delight
- the uses of public relation workers face book as a marketing tool and its relation in improving the mental image for the palestinian universities
- understanding voyeurism desorder by studying psychosocial compatibility (social interaction and personality traits) -adolescent case study
- the effect of using educational technology (video conferences) in educational supervision practices on improving the performance of educational supervisors in the sultanate of oman
- the effectiveness of digital transformation using cloud computing in developing the attitudes of ministry of education employees in the sultanate of oman towards the use of its applications
- towards an integrated understanding of customer engagement with the brand: a postmodern marketing perspective applied research on brands of mobile phones in iraq
- the role of islamic banks in financing smes with venture capital" a proposed financing model
- funding scientific research in arab countries and the obstacles they face
- green analytical chemistry
- a proposed strategy for the globalization of scientific research in light of the social responsibility of libyan universities
- the impact of the use of technology and communication among children during the corona pandemic from the point of view of the family
- statistical significance in educational and psychological studies: a systematic review of educational literature in the arab world
- the organization performance in oman educational institutions: pillars and determinates
- the monopoly of the mamluks, the trade of karms and its economic and political repercussions
- the impact of knowledge management for administrative leaders on the development of human capital in the ministry of education in the sultanate of oman from their point of view
- a comparative study between arabic and english in terms of their origin and history, structural power and influence on the daily life and the future
- investigating the role of using riddles games in learning english language vocabulary at iraqi efl primary school learners
- digitalisation in accelerating algeria' s transformation into a digital country during the corona crisis
- development of administrative performance in light of electronic management
- transition strategies from traditional management to electronic management in crisis (covid 19 crisis)
- scientific research in saudi universities as a mechanism to achieve the goals of sustainable development in light of the kingdom's vision 2030
- the issues of using the electronic education during teaching the online arabic language and methods for solving them
- the reality of the palestinian economy in light of the corona pandemic - the tourism sector as a model
- the role of strategic leadership in the ministry of education in the state of kuwait during the corona crisis and its relationship to teachers' performance from their point of view
- self-awareness and its relationship to aesthetic for preparatory school students
- the effect of management information systems on the efficiency of administrative performance during the period 2013-2019
- attitudes of faculty members at the college of education at jazan university towards school counselling services for school students in public education in jazan region
- the devastating effects of the corona pandemic on health and public finances (malaysia as a model)
- challenges of educational planning considering the corona pandemic
- the effectiveness of a proposed observation card in revealing some critical thinking skills of students of the basic education stage in khartoum state
- the impact of strategic planning quality on the performance of companies:applied study on albedi investment group and national company of electricity from 10th january to 10th may 2020
- the importance of scientific research proposals in seminars and conferences to eliminate global epidemics
- job satisfaction among primary school teachers in south sharqiyah, sultanate of oman
- recruitment of male and female teachers for virtual classes in saudi education during the corona pandemic: a new horizon, major challenges, policies and solutions.
- public policy analysis in view of new historical institutionalism and cognitiveapproach
- digital education and it need between sharia rooting and the compulsions of reality
- the role of the radio reporter in promoting health awareness to reduce the risks of the corona virus pandemic in sudan (sudanese radio correspondents as an example)
- teaching french as a second language to algerian high school pupils by using wikispace tool
- the importance and rolle of the constructive evalution strategy intudarousing motivations of the students
- corona crisis and social changes
- impact of information and communication technology ict on teaching and learning practices upm as a case study
- the negative impact of some video games
- barriers and attitudes, of medical teaching staff ,doctors and students toward scientific research at benghazi university libya
- convictions of student teacher of teaching profession. faculty of education - university of bahri, sudan
- digital learning between teaching methods and strategies
- virtual currency risk with reference to bitcoin
- educational curricula and sustainable development in light of oman 2040 vision
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- the effect of using smart screens in developing the skills of the twenty-first century among ninth grade students in sultanate of oman.
- the relationship between mental toughness and strategies for coping with stress, among civil protection officers in tiaret.
- obstacles to developing future thinking skills for high school students from the point of view of history course teachers in the kingdom of saudi arabia
- institutional culture and its impact on managing change in selected institutions in the sultanate of oman
- professional and craft organizations and their economic and social role in the arab islamic society, from the third century ah to the sixth century ah.
- corona pandemic and human valuesand its relationship to human development
- transformational leadership practice by leaders, their personality and the effect on the work and employees’ performance at the ministry of education in the sultanate of oman
- the effect of middle management participation in decision making process on the job satisfaction in the ministry of education in sultanate of oman
- the hammer of reality and the anvil of modernity (distance education between)
- the digitalization of arabic language and its impact on the knowledge economy
- arabic as a viable tool for deepening western oriented knowledge: reading into the works of teachers of arabic in conventional universities, south-west, nigeria
- quality assurance institutionalization management:research project in the higher education viaguidelines for young researchers
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- “the reality of using smart board technology in islamic science institutes in oman “
- the administrative communication in government schools in al batinah north region in oman and its relationship with electronic management from based on administrative staff perspectives
- knowledge-based economics skills in cambridge mathematics curriculum in grade seven and eight from the point of view of educational supervisors in sultanate of oman
- training and developing human resources as a tool to construct the intellectual capital in the sudanese banks, a case study omdurman national bank from 2015 to 2018
- the advantages of e-learning and its prospects in the moroccan public school
- islamic military alliance to combat terrorism from the perspective of other military alliances a comparative descriptive study
- modern management of credit risk in banks banks according to international standards "basel 02" a field study on banks operating in algeria
- has strategic leadership matters on quality management practices: an insight from egyptian public universities.
- the impact of artificial intelligence applications in developing the human capital of administrative leaders in the ministry of education in the sultanate of oman from their point of view
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- social status and its relationship with self-esteem and achievement of students in the final sections
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- the impact of education in the fight against terrorism- saudi arabia and malaysia as a model
- full – journal
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- measuring the tendency of clients towards the e-services provided by the commercial banks " field study for jumhouria bank and sahara bank – bnp paribas group in tripoli"
- tools of civilized action to activate the arab-islamic heritage
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- the importance and quality of resources humanity in the knowledge economy
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- full – journal
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- full – journal
- contribution of scholars of department of arabic language, bayero university, kano to the development of arabic language in nigeria
- factors affecting staff loyalty in the royal embassy of saudi arabia in kuala lumpur
- obstacles to the study of identifying training needs from the point of view of trainers and trainers and methods of treatment
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- the role of human resources management in improving performance in organizations. as a field study; the research has been taken the arabian gulf for oil in libya
- effect of electronic games in the behavior of the sudanese child – a survey of a sample of parents in khartoum state for the year 2018
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- means and mechanisms of access to wisdom
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- the manifestations of the myth in modern monetary studies
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- full – journal
- means and mechanisms applications of the age of wisdom in business management.
- theory of consumer behavior in the holy quran and sunnah
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- towards a functional approach in the development of community responsibility – tlemcen university
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- the islamic model in counseling and psychological therapy
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- the effect of bonds and treasury remittances in the economic
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- human development and citizenship values
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- the process of transformation leadership in the development of civilized mechanisms
- the reality of commitment to social responsibility standards for foreign companies in the receiving stats
- an attempt to map human development in algeria in the footsteps of the malaysian experience
- training process: challenges and success factors
- the role of peaceful settlement of international conflicts in human development
- the impact of electronic management on the performance of the office of libyan student affairs in malaysia
- a proposed program to prepare the trainer in special education in light of the training needs
- emotional intelligence from an islamic perspective and its role in human development
Journal of Human Development and Education for Specialized Research
About the Journal :
The Journal of Human Development and Education for Specialized Research is an academic journal issued by the Malaysian Institute of Science and Development. The aim of this journal is to disseminate serious studies based on theoretical and field research, and to promote multidisciplinary studies in human development, management and education for specialized research and become a leading journal in human development and education in the world. The Journal also aims at publishing theoretical and applied researches in the fields of human development and education for specialized research such as human resources management, business administration, communication sciences, development studies, economic sciences, education sciences, history, industrial relations, media sciences, psychology, Public administration, religious studies and others.
CREATIVITY IN PROVIDING BANKING SERVICES AND ITS ROLE IN ACHIEVING CUSTOMER DELIGHT
Karrar Hatam Attieh Al-Bidairi
Abstract :
This research dealt with the provision of banking services and their role in the joy of the customer, as it presented a theoretical aspect of the research variables as well as the practical side that included a questionnaire form to know the role of banking services in the joy of the customer, and the independent variable represented in banking services. The dependent variable is the joy of the customer, and the research tried to answer On a set of questions represented by the research problem (Does the method of providing banking service contribute to achieving the customer’s delight?) As for the aim of the research, it was to analyze the relationship between the variables of banking services and the variables of the customer’s joy to determine the level of commitment of private banks to the quality of providing their banking services through their dimensions. Iraqi private banks listed in the Iraq Stock Exchange amounting to (18) banks. As for the research sample, it was intentionally composed of five of the best banks listed in the Iraq Stock Exchange. The research concluded with a set of conclusions, the most important of which is (that the method and quality of providing banking services is of great importance in achieving customer delight, and thus banking services are not a goal in itself, but rather a means to achieve customer satisfaction and joy). The research also reached a set of recommendations, the most important of which (The research sample banks should pay great attention to the type of banking services and the way they are provided, and work to develop them through attention to creativity, innovation and the promotion of the aspect
Keywords: customer delight, Creativity, banking services.
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